Help & questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, along with elevated express checkout options such as Shop Pay, Apple Pay, and Google Pay, ensuring a seamless and secure transaction.

Can I modify or cancel my order?
We begin processing orders shortly after they are placed to maintain prompt fulfillment. Should you need to request a modification or cancellation, you may contact us within 24 hours of placing your order. While we will make every effort to accommodate your request, changes are not guaranteed once an order has entered processing.

Shipping

Where do you ship?
At this time, we exclusively ship within the United States.

How long does delivery take?
Each order is carefully prepared within 1–3 business days. Delivery timelines vary based on your location and selected shipping method.

Will I receive tracking details?
Yes. Once your order has been dispatched, you will receive a shipping confirmation with tracking information to follow its journey.

Returns & Exchanges

Do you accept returns or exchanges?
To preserve the integrity and exclusivity of our fragrances, all sales are final. We do not accept returns or exchanges.

What if there is an issue with my order?
In the rare event that your order arrives damaged or incorrect, please contact us within three 24 hours of delivery. We will review the matter promptly and ensure it is resolved with the care and attention you expect.

Authenticity & Product Care

Are your fragrances authentic?
We guarantee that every fragrance offered is 100% authentic, sourced through trusted and reputable channels.

Why might packaging vary?
Occasionally, fragrance houses refine their packaging or bottle design. These variations are part of the brand’s evolution and do not affect the composition or quality of the fragrance.

How can I achieve the best performance from my fragrance?
Apply to pulse points—such as the wrists, neck, and behind the ears—allowing the fragrance to develop naturally on the skin for a refined and lasting impression.

How should I store my fragrance?
To maintain its character and longevity, store your fragrance in a cool, dry environment, away from direct light and heat.

Client Care

How can I contact you?
For all inquiries, we invite you to contact us at [your email] or through our contact page. Our team will respond within 24–48 hours with attentive, personalized support.

Do you offer exclusive access or promotions?
Yes. We invite you to subscribe to our mailing list for privileged access to exclusive releases, curated selections, and private offers.